News omri on 05 Oct 2008 06:29 pm
iPhone updates
It’s been a busy weekend at the fring HQ. We would like to thank you all for your inputs, feedbacks, kind words and bug reports, Keep them coming.
After reading hundreds of mails, here’s a few things I thought we should point out:
1. The annoying “dot in the Email” bug -
So this is now a known bug that prevented some users from registering. We are working on it and will issue a solution ASAP.
In the meantime you have a few options:
- If you’re using gmail you can drop the dot and register as abcd@gmail.com instead of ab.cd@gmail.com - gmail supports this kind of modification to the user name.
- If you’re not using gmail you can leave this field empty and register with no Email address. Please write down your user ID and password since you won’t have an option to retrieve your password at a later stage.
We are already working on a fix to this bug - it should be available on the App Store in the next few days.
2. “Call terminated” on Skype and SIP
In most cases you’ll get this error when trying to make a call to a not recognized number. In order to make a successful call you should enter the number in its international format, for example:
For the US dial +1XXXXXXXX or 001XXXXXXXX
For the UK dial +44XXXXXX or 0044XXXXXXXX
But the best way to make an ‘Out’ call is by choosing a contact from the address book (Apple inc. in this example) -> Choose the type of call (SIP or Skype Out) -> Here you’ll have a chance to edit the number so it will fit the international format -> Click ‘OK’ and you’re done.
Please make sure you’re fully loggen in to Skype when trying to make the call, during the peek time this might take 2-3 min.
I’ll get back to my Emails now, we’ll be back here with more tips and tricks. Keep the feedback coming and thanks for your support.
on 06 Oct 2008 at 3:18 pm 1.Jozsoo said …
This is just a sampling of the huge success of Fring for the iPhone. It debuted as the top free app on the App Store in many countries around the world, such as
Greece, Hungary, Lebanon, Luxembourg, New Zealand, Norway, and Poland
No. 2 in
Australia, Denmark, India, and Pakistan.
No. 3 in
UK and US.
on 06 Oct 2008 at 5:27 pm 2.Sonny said …
Please solve the touch-tone issue first, which is required for checking voice mail on SIP netwrok.
Thank you!
on 06 Oct 2008 at 6:32 pm 3.Abbie McBride said …
I have tried this method and I’m still having problems making calls with Skype. Also for some reason I am not able to connect to Fring on my home network connection, but it will work while I am at a different location. A solution would be helpful to this problem as Fring is one of my most anticipated apps for the Iphone.
on 06 Oct 2008 at 6:33 pm 4.Joe said …
Please comment on using Fring with Itouch 1G.
I have not bought a microphone, but have read that there is a problem getting microphones to work with itouch and 2.x operating system. Has anyone tested this and if so can you recommend a mic that works.
Thanks
on 06 Oct 2008 at 7:07 pm 5.Anderson Imes said …
I know it’s not your limitation, but that of the iPhone, but the lack of ability to use Fring on anything but a WiFi connection makes me very sad.
on 06 Oct 2008 at 11:23 pm 6.riccamacho said …
Fring on the iphone still doesn’t allow one to make skypeout calls despite the use of the international dialing conventions and during full log-in state as you have stated on your blog. This is a bug that should be addressed.
on 07 Oct 2008 at 12:43 am 7.SpookyET said …
I have found the following issues.
1) If you type in a number and click history instead of SIP, then you go back to dial, the number is gone. You have to retype it. That’s annoying.
2) If you have successfully made a call and a robot answers asking you to press 1, 2, 3, etc., you can’t. Fring won’t allow you to send more numbers. It thinks you are trying to dial again and tells you that you can only have one outgoing voice call.
3) Speakerphone is not supported.
4) You can’t forward a GSM call to a fring’s SIP.
5) It’s slow to start.
6) Ask apple to let it run in the background or register with iPhone’s push service.
7) Doesn’t work over 3G, Edge, etc. I know Apple, again. At least, they should allow it in the countries where it is sold unlocked. They have nothing to gain, nor lose.
on 07 Oct 2008 at 3:04 am 8.Michael said …
Well I’ve tried a lot and read everything I can find, I CANNOT make skype out calls (except the test call)
I have Skype Pro so Skype out is free, I get the dreaded ‘call terminated’ error every time. I have not had a single stressful call, I am logged in (so says the check in Fring) I’ve used the +1xxxxxxxxxx and the 001xxxxxxxxxx formats to absolutely no avail.
It looks like Fring hit the charts running but if Skype out epic fails on this level for so many users they will quickly turn their back on it and never look back.
Let us know when this app crippling bug is fixed, thanks for all the hard work guys.
on 07 Oct 2008 at 9:41 am 9.Brian said …
I tried the +1 or 001, they randomly works. Very annoying. I think it is a bug. Any ideas when this would be corrected?
on 07 Oct 2008 at 2:20 pm 10.dkc said …
Hi. Thanks for the great app!! I really love it.
Just one request here. Is there any way to use skype call on speaker phone, so I can talk hands free? I don’t hear well when I put iPhone to my ear and I usually use it with speaker on. Hope you put this feature for the next update.
Cheers.
on 07 Oct 2008 at 8:17 pm 11.Jake said …
I tried subscribing with Yahoo and Skype. I have contacts who use the same name for both and it seems it can’t display both of them at the same time. In my case it only displays the yahoo contact. Also it would be great if it can distinguish whether the contact is really online or signed on their mobile (for Yahoo). Plus you can maybe add a different logo or icon for each carrier in the main menu. Or just something so we can easily identify if its Yahoo or Skype. But a real great app overall! keep the updates coming though.
Nice Work! Thanks!
on 07 Oct 2008 at 8:42 pm 12.rattkin said …
Hi, if i register without email address, how can I edit it later? Will it be provided in next version?
on 08 Oct 2008 at 12:33 am 13.waza said …
please make some refresh button, to refresh contact list in skype, and please create input to add new contacts.
on 08 Oct 2008 at 5:08 pm 14.snnail said …
It has a problem,I can not login when I use school wifi. When I am home it works well.
please help me!
thx!
on 08 Oct 2008 at 6:26 pm 15.Matt said …
So I can make Skype and SIP calls, and today the sound quality is pretty good, but there is HUGE latency, like 3-5 seconds. Is this a known issue? Is it because it has to go to the Fring server first and then the Skype server? It makes the outgoing call feature completely unusable.
on 08 Oct 2008 at 8:29 pm 16.Diana P said …
I fully agree with SpookyET.
If you have successfully made a call and a robot answers asking you to press 1, 2, 3, etc., you can’t. Fring won’t allow you to send more numbers. It thinks you are trying to dial again and tells you that you can only have one outgoing voice call.
PLEASE please fix this! I cannot use my SIP otherwise.
on 08 Oct 2008 at 10:51 pm 17.teri said …
Can I put my facebook and linkin contacts in
on 09 Oct 2008 at 5:52 am 18.infinite said …
my aim buddylist isnt refreshing for some reason on my iphone [first gen]
on 09 Oct 2008 at 12:01 pm 19.Simon said …
Please address the lack of a keypad during a call. One of the great things about fring + skypeout is I can call businesses from my iPhone over wifi for free. However I cannot navigate phone systems without a keypad for entering numbers. This makes fring useless for calling businesses. A comment that you guys are working on this would be greatly appreciated. Keep up the good work, I’ve made a blog post and told all my iPhone buddies about your great app.
on 09 Oct 2008 at 9:03 pm 20.Peter Bendevis said …
Another thing that needs to be looked at is call quality. Take a look at PennyTel Mobile and the call quality is a lot clearer! Also calling out doesn’t work all the time. Some updates will make this a great app!
on 09 Oct 2008 at 11:50 pm 21.jennifer said …
Excellant app for getting all my IM clients together. Love that.
Skype will not work for me. Or rather I got it to work once, using 00 1 area code etc., but nothing has gone through since. Just “Call Terminated”.
Google Talk never worked.
My fring buddy list has only the chat id names no phone numbers or emails (other than gmail). That’s lame, and makes the phone function pretty useless.
I really hope you get it fixed. So much potential to be a really useful app. As of now, though, other than for seeing all my chat clients at once, it’s kinda a bust. At least for me.
on 10 Oct 2008 at 12:23 am 22.Jackson said …
>Please make sure you’re fully loggen in to Skype when >trying to make the call, during the peek time this might >take 2-3 min.
How do I know when Skype has successfully logged in? Does Fring somehow notify me? Or…. ?
Why not disable the Skype button until Skype fully logs in to avoid confusion?
on 10 Oct 2008 at 9:54 pm 23.Susan said …
I have a fring account in my iPhone 3G.
I have a google account on my PC.
I’m running google-talk on my PC.
I can log into the “fring, google-talk add-on” on my iPhone.
How do I place a call from my iPhone… to
my PC?
The docs tell everything *EXCEPT* what to
do next.
on 10 Oct 2008 at 9:59 pm 24.lesaltoids said …
I am amazed that this app was released with
It’s major functionality blatantly not working.
Was there any testing? How could this have been
missed?I can’t imagine this app ever having
A following that would be willing to pay for the
App after this fiasco. Very, very dissappointing.
on 11 Oct 2008 at 6:52 am 25.craig said …
It really looks like Fring will be very cool once they get the ‘call terminated’ bug worked out. Like others I am dialing correctly for Skype Out calls, am logged in, the test call worked, but have not been able to make one single call. And if that weren’t enough, even my buddy list did not show up. For now, I will have to continue to tell friends to use TruPhone, which has a unique feature Fring lacks: it works. Might check back to see if they fix it. Might not.
on 11 Oct 2008 at 9:28 pm 26.Charles said …
no calls on 3g = near worthless app. Release a version for jailbroken phone.
on 11 Oct 2008 at 10:55 pm 27.steven said …
i needdownload fring for iphone but how
on 11 Oct 2008 at 11:40 pm 28.George B. said …
Called keep getting terminated via Skypeout.
on 12 Oct 2008 at 10:36 am 29.Steve said …
I have a fring account in my iPhone 3G.
I have a google account on my MAC.
I’m running google-talk on MAc .
I can’t log into either from iphone.
Keeps saying incorrect userid or password
Assistance would be great
Thanks
on 12 Oct 2008 at 9:09 pm 30.Cville said …
This apps is a JOKE!
I bought skype out and I cannot use it with my ihone but very fine with my mac , but this is not my solution, I bought skype out after I failed to setup with my vonage account that of course does not work too with fringJOKE…
what a worst of time…
on 13 Oct 2008 at 5:49 am 31.Ny2la36 said …
when will keypad entry be fixed? This seems to be a major issue for most fring users
on 13 Oct 2008 at 6:17 am 32.Anthony Nixon said …
I submitted a number of issues under EYG-352331 to summarise the most important:
- Dialer not standardised [two different layouts] dialer
via buddy list not same as dialer accessed via Menu
Icon. Menu dialer does not support ‘+’ input for
SkypeOut dialing.
- Call History cannot be deleted
Cheers Ant..
on 13 Oct 2008 at 6:42 am 33.Lauren said …
Hey guys-
Is anyone else having connection issues with an apple router? My iPod touch is connected over the WiFi and works great, but Fring will not connect. I have gotten it to work on other networks, just not my home wifi! I am using an apple time capsule. Please help?
on 13 Oct 2008 at 1:31 pm 34.jim said …
The SkypeOUT doesn’t work at all. Always gets Call Terminated.
I’m sure you guys are working hard, but I don’t understand why you continue to release a buggy application that never works as advertised!
on 13 Oct 2008 at 4:40 pm 35.DC said …
I used the early version of Fring for the jailbroken iPhone. That version was able to run in the background, but it seems that this one can’t. Am I doing something wrong? If not, are you going to correct this issue?
on 13 Oct 2008 at 9:26 pm 36.Rana said …
I was getting the “call terminated error” I was trying using the synced contacts from the Skype address book which are in the format (925)xxx-xxxx off course this format works OK on skype no my PC.
I looked at the blog and tried 001xxxxxxxxxx format that works. I my question is that iF i can use my skype out on my PC with the 001 in front of US numbers why cant I use it using fring?
on 13 Oct 2008 at 9:27 pm 37.Rana said …
BTW I have iPhone 3G.
on 13 Oct 2008 at 9:29 pm 38.Rana said …
I also tried 1xxxxxxxxxx format I get “Call terminated error”
on 14 Oct 2008 at 2:58 am 39.NeedVoip said …
If you are seeking VOIP services, check out Nicholl Voip. After filling in a short form, you will have Voip providers bidding for your business. Perfect way to save time and money for VOIP.
on 14 Oct 2008 at 5:17 am 40.pHIL said …
NEED TO CALL ON 3G. IT’LL BRING FRING ABOVE THE AVERAGE POINT.
on 14 Oct 2008 at 4:31 pm 41.Fred said …
i’ve just tried the service on my iphone. i can only make the skype test call and thats intermitted. even if i dial a 1-800 number skype wont connect the call, but it will connect on my mac. the skype feature needs some serious tweaking.
on 14 Oct 2008 at 6:11 pm 42.Yash said …
I too am having the SkypeOut call failure even though the test call works fine.
I don’t know all that much about the 3G protocol but is it possible that my carrier (Fido) is packet sniffing and detecting VoIP packets and consequently choking this somehow? It would make sense as they have an interest in stopping this from working as it cuts into their long distance business.
Yash
on 15 Oct 2008 at 1:08 am 43.freechelmi said …
Seems most of the people here did not get it :
- Fring is free so if it does not fit you, go away.
- Skype is closed protocol so id it does not work, you will never know why.
- Apple does not want you to use VOIP over 3G … Humm, but you knew this before buy this lock-in iphone thingy isn’t it ? So not fring’s fault YOUR fault.
on 15 Oct 2008 at 1:14 am 44.Fred said …
BTW - To all: when making a call through Fring on your iTouch (and probably on your iPhone as well - I don’t have one of those), assuming you have SkypeOut, ensure you precede the call with a plus sign. To get the plus, hold down the zero button on the Fring dialout keypad until the + appears, then continue with “1″ (for calls in North America) then the number.
I know that having to add the + sucks, but that seems to be the only way to make it work…
To add a buddy, from Skype on your PC: select Contacts and Add then “Add an ordinary phone number as a SkypeOut contact” and complete it.
I’m not sure how long it takes to show up on Fring, but it will eventually…
on 15 Oct 2008 at 3:48 am 45.sam said …
new 3g iphone purchased because i heard this app worked (we don’t get cellphone reception from my house.)
Skype just tells me “call terminated”
on 15 Oct 2008 at 12:18 pm 46.fring » iPhone bug fix - long live the dot! said …
[...] As promised last week, we have just released a new version (1.0.1.5) that addresses the annoying “dot in the Email” bug. [...]
on 15 Oct 2008 at 6:56 pm 47.Blackjack Joe said …
I also have the problem of not being able to navigate voice menu systems when making a skype out call due to no send touch tones mode during a skype call.
on 16 Oct 2008 at 12:54 am 48.Rana said …
When I use Skype on my PC it converts xxxxxxxxxx format to +1xxxxxxxxxx format. Why it is not doing this when using the fing?
on 16 Oct 2008 at 7:30 am 49.ss said …
Hello
Im using fring on 3G iphone although i only get E edge in my area. But frings fails to make any calls using skype with error “cannot place calls on 3G network” wth is that??
Does fring not work for 3G iphones? that will be slly.
on 16 Oct 2008 at 5:15 pm 50.Trudo said …
Fring is one of the best app on the app store but you can improve it by adding the possibility to dial number with answering machine. Also please try yo fix the call terminated bug that appear every time a Skype out call is made with the keypad.
on 17 Oct 2008 at 2:20 am 51.Rana said …
With the latest release version (1.0.1.5) Now fring is adding the +1 in front of my skype contacts and all the calls are working OK. Thank you fring team for making this work. It would be nice to see the keypad available during a call too. Hopefully next release
on 18 Oct 2008 at 4:04 am 52.Leon said …
I tried SkypeOut using the 81xxxxxxxxx format for Japan, it does not work but the 0081xxxxxxxxx format worked fine. I think the 81xxxxxxxxx format should work also,
on 20 Oct 2008 at 10:24 am 53.Jawad said …
When I try to connect through Gprs/Edge . it gives me error that
Voice communication does not support on 3g type connection. But I am on Gsm
How to fix it man. I just bought unlimited Gprs connection for fring and its not working
on 23 Oct 2008 at 8:32 pm 54.IACO_Media said …
I have found on my 3G iPhone that the only way I can successfully dial out or Skye Out is to use the “001″ or “+1″ ahead of the number for US calls.
on 23 Oct 2008 at 8:32 pm 55.IACO_Media said …
oops “skype out”
on 23 Oct 2008 at 8:34 pm 56.IACO_Media said …
Make sure you look closely at the keypad for your option to use the “+” and other keys.
on 23 Oct 2008 at 11:06 pm 57.Fred said …
ok.
i just tried adding 001 in front of the full number. now it works. kinda annoying but hey at least i wont have to stay on my computer the entire time to make a skype call.
on 26 Oct 2008 at 9:30 pm 58.elen said …
Hi, i have iphone 3g, i switch off 3g connecion, but i can’t make skype calls through Fring.Help me!!Moscow,Russia